Refund Policy

Draft · last updated 18 August 2026

Short version: nothing is ever charged to you automatically beyond the subscription you chose, you can cancel whenever you like, and if something went wrong we would rather fix it than argue about it. Write to hello@aeviamodeler.ai.

Try it before you pay

The free plan exists so nobody has to buy anything to find out whether this is useful. It includes a one-time credit grant and needs no card. We would much rather you spent that first, and we have priced it to be enough for a genuine evaluation rather than a teaser.

Subscriptions

• Cancel any time. Your plan stays active until the end of the period you have already paid for, and does not renew after that. There is no cancellation fee and no notice period.
• 14-day refund. If you are within 14 days of your first payment and the Service is not what you expected, write to us and we will refund it in full. You do not have to justify the request.
• After 14 days we do not routinely refund part-months, because the plan was available to you for that period. If something on our side prevented you from using it, that is a different situation — see below.
• Price changes. The launch price may rise for new subscribers. If a change would affect you, we give at least 30 days' notice, and you may cancel before it takes effect.

Credits

Credits meter assistant usage. They are strictly pre-paid: there is no automatic top-up, no overage billing, and no way to end a month owing us money you did not choose to spend. When the balance reaches zero the assistant pauses and everything else keeps working.

• Unused credits from a top-up can be refunded within 14 days of purchase, in proportion to what is left unspent.
• Spent credits are not refundable, because the underlying cost — third-party model and search usage — has already been incurred on your behalf.
• The signup gift has no cash value and is not refundable.
• Credits are not transferable between accounts and are not a stored-value instrument.

When something goes wrong on our side

If a fault of ours caused credits to be consumed without producing a usable result — a failed calculation charged as if it had succeeded, a duplicate charge, a serious outage during a period you had paid for — tell us and we will refund or re-credit it. We would rather be generous about this than have you keep a receipt.

How to ask

Email hello@aeviamodeler.ai from the address on the account, and say briefly what happened. We aim to reply within [3 business days]. Approved refunds go back to the original payment method, usually within 5–10 business days depending on your bank.

Payments are processed by Paddle.com Market Ltd as merchant of record, so the refund is issued through Paddle and may appear on your statement under their name. You may also contact Paddle directly about a transaction.

Your statutory rights

Nothing here reduces any right you have under mandatory consumer law, including Chilean consumer-protection law and, where it applies to you, EU or UK rights of withdrawal for distance contracts. Where those give you more than this policy does, they win.